Since the 1960s, American residents who are in need of emergency assistance, whether it be police, fire, or medical, have been able to call 911 to get in contact with the nearest dispatch agency. However, technology has advanced in the decades since the beginning of 911 calls, offering more options in reaching emergency officials. On Thursday, the Madison County Emergency Communications Center, or ECC, announced the launch of a new program that will allow residents to text for 911 services. Named “Texty”, the program aims to bring increased accessibility to individuals who are hearing or speech-impaired or are in situations where making a phone call would be unsafe.
Director of the Madison Co. Emergency Communication Center Wendy Lynch tells WBON the new program comes as part of Next-Generation 911 initiatives seek to modernize communications between emergency agencies and the public. Building off of the legacy 911 system, Next-Generation 911 efforts are enabling text, video, and data transmission to 911 centers. While the Texty program offers new ways to contact the ECC, officials urge the public to always call 911 first if it is possible and safe.
In addition to offering SMS-based communication between the public and the ECC, Texty also provides a language translator feature for non-English speaking residents. Lynch says next, the ECC is planning to improve their Geographic Information System, which is used to provide a virtual map of the County highlighting various data points. The Texty program is live and operational for Madison County residents. To text Madison County Emergency Services, send your text message to “911” and include your emergency in the body of the message.
